Return Policy

Safety Stop Australia complies fully with the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the ACL.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These rights apply in addition to our store policies and manufacturer warranties.

Safety Stop Australia does not accept change-of-mind returns on any products — including IDE compressors, breathing air equipment, components, or accessories.

If a return is requested for reasons other than change of mind and not related to a major ACL failure, Safety Stop may, at its discretion, accept the return within 14 days of delivery.
Examples include:
ordering the incorrect part
no longer needing the item (not applicable to compressors or heavy equipment)
mistaken purchase that does not fall under change-of-mind rules
Conditions for discretionary returns:
Items must be unused, unopened, and in resalable condition
Customer is responsible for return shipping costs
A restocking fee may apply for specialised or imported parts
Returns must be approved in writing by Safety Stop before shipping back
Discretionary returns are not guaranteed and are evaluated case-by-case.

If your product is faulty, defective, or not as described, Safety Stop will assess the issue under the Australian Consumer Law.
To submit a claim, email: service@safetystop.com.au with:
* Name & order number
* Description of the fault
* Photos or video clearly showing the issue
* Serial number (if applicable)
Safety Stop will determine whether the issue is:
* a major failure (refund, replacement, or compensation), or
* a minor failure (repair or replacement)
We may request additional information if needed to complete the assessment.

Safety Stop Australia manages all warranty repairs in-house for IDE compressors and associated breathing air equipment.
This means:
* Warranty assessments are performed by Safety Stop locally
* Repairs, replacement parts, and service work are conducted by our trained technicians
* Customers do not need to send items overseas
* Warranty coverage is based on the conditions listed on our website and product pages
Warranty does not cover:
* misuse or improper operation
* lack of scheduled maintenance
* use of incorrect lubricants, filters, or parts
* modifications not authorized by Safety Stop
* damage occurring after delivery inspection period
Full warranty terms can be found on our website.

IDE compressors and some equipment ship via palletised freight.
To ensure carrier coverage, the following steps are mandatory:
Customers must inspect freight at delivery and report any shipping damage within 24 hours.
On delivery:
*Inspect the packaging and equipment before signing.
*If damage is visible, note it on the driver’s paperwork or refuse delivery.
Take photos of:
*the damaged area
*outer packaging
*pallet, straps, and protective materials
*shipping label and serial number
Email all documentation to service@safetystop.com.au within 24 hours.
Failure to report damage within 24 hours may limit our ability to recover freight claims from the carrier.
This requirement does not affect your ACL rights for faulty goods.

For faulty items or warranty-covered issues:
Safety Stop covers return shipping where required under the ACL.
For non-fault discretionary returns (within 14 days):
Customers are responsible for return freight costs.
For change-of-mind (not accepted):
Returns will not be approved.

Safety Stop Australia
Email: service@safetystop.com.au
Website: www.safetystop.com.au